Privacy Policy

You've arrived at IPTVAM. We're dedicated to securing your personal data and upholding your privacy rights. If you need clarification or have concerns about our information handling policies, please contact us via WhatsApp.

1. Data We Collect

We obtain personal data that you deliberately give us when registering for IPTV services, inquiring about our products, or communicating with our team.

The following personal data is gathered by us:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

Here's how we employ the collected information:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

The processing of your information relies on these lawful foundations:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Personal information is stored only for the time essential to achieve the stated purposes in this privacy notice, unless statutes such as tax codes, record-keeping rules, or legal stipulations demand prolonged preservation.

5. Cookies & Tracking Technologies

Cookies and comparable tracking mechanisms may be employed to collect or retain data. These are mainly essential functional cookies needed for proper website and client portal functionality. Advertising-related intrusive tracking cookies are not utilized.

6. Third-Party Services

Third-party vendors, service providers, or agents working on our behalf may receive your data if they require it to provide their services. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and organizational security measures have been implemented by us to safeguard the personal information we process. However, remember that absolute internet security cannot be guaranteed.

8. Your Data Protection Rights

Your geographical location may grant you specific rights concerning your personal information, such as:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To make use of these rights, please contact us via WhatsApp.

9. Children’s Privacy

Children under 18 are not permitted to use our service. We make every effort to prevent collecting information from underage users.

10. Contact Us

For any policy-related questions or comments, please contact us via WhatsApp.