Refund Policy

Our Commitment to You

At IPTVAM, we are committed to the excellence of our IPTV subscription service. This policy explains the conditions under which refunds are provided, ensuring clarity and fairness for every customer.

Refund Eligibility

You could qualify for either a complete or partial refund based on the following conditions:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To submit a refund request, adhere to these instructions:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

An email will be sent to you for every update. Response times may increase on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

No refunds will be provided in these cases:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Refunds are processed within 3 business days after approval, but your bank or payment provider may take 5-10 business days to reflect the funds in your account.

After the first 7 days, refunds for a change of mind are usually not provided. We urge you to check out our features and ask questions before subscribing.

Subscriptions are set to auto-renew. In case you don’t cancel before the renewal date, get in touch with us immediately. Refunds for renewals are decided based on individual circumstances.